Seller Rules & Regulations

These Seller Rules apply to every individual, business, store operator, representative, employee, contractor, or other person who lists, supplies, delivers, manages, or supports products and services sold through ComePlayers.

The rules apply to game accounts, in-game currency, items, skins, top-up, gift cards, subscription codes, software or app accounts, boosting, coaching, GamePal services, and every other category approved by ComePlayers.

A seller is responsible for the conduct of all people who access or operate the seller account. Internal arrangements with staff, suppliers, or fulfilment partners do not reduce the seller's responsibility to ComePlayers or the buyer.

A seller must satisfy all age, identity, business, tax, payment, payout, and eligibility requirements applicable to the seller's location and product category. ComePlayers may require identity verification, business documents, proof of address, ownership records, source-of-funds information, or additional checks before or after selling privileges are activated.

Verification information must be accurate, current, and belong to the person or entity operating the seller account. Sellers may not rent, sell, transfer, borrow, or operate a verified seller account for an undisclosed third party.

ComePlayers may limit listings, order volume, payout access, or available categories while verification, risk review, or compliance checks are incomplete.

Sellers must comply with applicable laws, sanctions, consumer-protection rules, tax obligations, intellectual-property rights, payment-network rules, game publisher terms, platform rules, and category-specific ComePlayers policies.

A seller must not offer products or fulfil orders where the transaction, product source, delivery method, destination, or buyer eligibility would be unlawful or unauthorized.

Approval of a listing does not mean ComePlayers confirms that the product is lawful, officially authorized, or permitted by a game publisher. The seller remains responsible for checking those requirements.

Before publishing a listing, the seller must lawfully own, control, or be expressly authorized to supply the product or service. Products obtained through theft, fraud, account compromise, chargeback abuse, unauthorized automation, exploitation, money laundering, or any other unlawful source are prohibited.

Sellers must keep records that reasonably demonstrate ownership, purchase, authorization, or source. ComePlayers may request invoices, transaction receipts, supplier agreements, account history, screenshots, video, or other evidence during listing review, order review, dispute handling, or investigation.

A seller may not conceal, falsify, or misrepresent the true source, ownership status, region, restrictions, recovery rights, or prior usage of a product.

Every listing must be truthful, clear, complete, current, and placed in the correct game, server, platform, region, category, and delivery type. Titles, descriptions, images, variations, quantity, rank, level, balance, rarity, included content, exclusions, restrictions, warranty, and delivery time must match what the buyer will receive.

A seller must promptly update or pause a listing when stock, price, delivery capability, product condition, region support, or another material detail changes.

Sellers may not use misleading thumbnails, hidden conditions, keyword stuffing, unrelated game names, fake scarcity, false official-partner claims, or descriptions designed to make one product appear to be another.

A seller must have the listed stock, capacity, access, personnel, or fulfilment capability before accepting an order. Dropshipping, supplier dependency, or manual sourcing must not cause the seller to advertise stock that is not reasonably available.

Inventory counts and service availability must be maintained accurately. A seller should pause or close listings before becoming unavailable, going offline for an extended period, reaching capacity, or losing access to the product.

Repeated stock failures, unavailable listings, or acceptance of orders that cannot be fulfilled may affect seller ranking, order limits, refund liability, seller level, or account status.

The displayed price must represent the actual amount required for the listed product or service, excluding only fees that ComePlayers clearly calculates during checkout. Sellers may not add undisclosed surcharges, require an additional payment after purchase, or change the agreed price outside the official order flow.

Sellers are responsible for understanding marketplace fees, payment adjustments, taxes, currency conversion, refund deductions, chargeback exposure, and payout-provider charges that may apply.

Artificial price manipulation, coordinated pricing intended to deceive users, or pricing used to redirect buyers to another listing or external transaction is prohibited.

Sellers should sign in regularly, maintain accurate online and offline status, review new orders promptly, and respond through ComePlayers within the delivery and response expectations shown on the listing or seller dashboard.

Accepting or allowing an order to proceed confirms that the seller can fulfil it according to the listing, buyer-selected variation, delivery method, quantity, region, and advertised time.

A seller must not ignore an active order, deliberately delay communication, or keep an order open to avoid cancellation, refund, service-level consequences, or negative performance metrics.

The seller must deliver the exact product, quantity, region, platform, server, account characteristics, code, service outcome, or other specification purchased by the buyer. Delivery must use the method selected or approved in the ComePlayers order flow.

Delivery must be completed within the time advertised on the listing or otherwise shown in the order. A seller must notify the buyer through ComePlayers as soon as a genuine issue may cause delay and must not mark an order as delivered before fulfilment is complete.

Failure to meet the delivery method, delivery time, or purchased specifications may make the seller responsible for replacement, cancellation, refund, compensation, handling costs, dispute losses, or enforcement action.

Sellers must create and retain clear evidence of the entire fulfilment process appropriate to the product category. Evidence may include timestamped screenshots, continuous video, system records, redemption confirmation, in-game trade history, buyer acknowledgement, or other verifiable information.

Evidence should show the relevant order identifier, buyer or destination details where safe, product and quantity before delivery, delivery steps, and the completed result. The evidence must correspond to the actual order and must not be edited in a misleading way.

Delivery proof must be uploaded to the order details page or designated secure evidence field when requested or required. Evidence sent only through an external channel may not be considered during PlayerGuard or dispute review.

Sellers must follow every additional instruction shown for the relevant category. This may include secure credential transfer for accounts, redemption-region disclosure for gift cards, buyer identifier validation for top-up, trade-window evidence for items or currency, and milestone evidence for boosting or coaching.

The seller must verify that the buyer-selected game, server, platform, region, character, user ID, or other destination information is compatible before irreversible delivery whenever the verification can reasonably be performed.

A seller must not substitute another product, denomination, region, account, delivery method, or service scope without the buyer's express agreement recorded inside ComePlayers and any required platform approval.

A game account listing must disclose all material facts, including region, platform, linked services, recovery methods, original-owner status, prior penalties, restrictions, security status, transferable details, and any material risk that could affect continued access.

Sellers may not offer accounts that are banned, limited to offline use, compromised, stolen, shared with undisclosed users, subject to unresolved recovery claims, or expected to be reclaimed after delivery.

After a completed transfer, the seller must not access, recover, resell, interfere with, or assist another person in taking control of the account unless required through an authorized dispute or recovery process managed by ComePlayers.

Sellers must use direct user-ID, server-ID, official redemption, or another low-risk delivery method whenever available. Logging into a buyer's game, publisher, email, social, payment, or platform account is prohibited unless the applicable ComePlayers category expressly permits account-login fulfilment for a specific manual top-up or service.

Where account access is expressly permitted, the seller may access only what is necessary to complete the purchased service, must not change unrelated settings, inspect unrelated data, make additional purchases, retain credentials, or reuse the session after fulfilment.

Sellers must never ask for one-time passwords, payment PINs, email recovery codes, device approval codes, or other credentials that are not strictly required by an authorized delivery flow.

Codes and digital keys must be valid, unused, lawfully sourced, compatible with the advertised product, and redeemable in the listed region, currency, platform, account type, and activation period.

A product advertised as global must work without requiring the buyer to use a VPN, location spoofing, proxy, remote-access tool, modified client, unauthorized software, or other method that changes the advertised redemption conditions.

Sellers must not instruct buyers to install unknown software, disable device security, share screen control, provide remote access, or follow unsafe steps to activate a product. Any required official application or publisher process must be disclosed accurately in the listing.

Service sellers must clearly define the target, starting requirements, estimated time, permitted methods, scheduling expectations, buyer participation, cancellation conditions, and evidence used to confirm completion.

Sellers must not use prohibited cheats, exploits, bots, account-sharing methods, unauthorized software, harassment, win trading, or conduct that violates the applicable game or publisher rules unless the listing is expressly lawful and approved—which ComePlayers may decline at its discretion.

Service providers must protect the buyer's account, data, rank, inventory, reputation, and other assets. Any material setback, penalty, loss, unauthorized purchase, or security event must be reported immediately through the order and support channels.

Sellers must not request cancellation merely because market prices changed, a more profitable buyer appeared, stock was never secured, or the seller no longer wants to honour the advertised terms.

Where an order cannot be fulfilled, the seller must disclose the issue promptly through the order and use the available cancellation or support process. A seller may not pressure the buyer to select a false cancellation reason or confirm delivery for an undelivered order.

If cancellation, refund, replacement, or compensation is required because of seller fault, ComePlayers may charge or deduct applicable fees, buyer losses, refund amounts, promotional adjustments, provider costs, or other liabilities permitted by the Terms of Service and applicable law.

All order-related communication must take place through ComePlayers messages, order chat, secure delivery fields, dispute tools, or another channel expressly provided by ComePlayers. Sellers should avoid using in-game chat as the sole record for important delivery or dispute information.

Sellers must communicate clearly, professionally, and in good faith. They must answer reasonable buyer questions, provide necessary delivery instructions, and avoid deceptive urgency, intimidation, spam, harassment, discrimination, threats, abusive language, or retaliation.

A seller must report suspected abuse, fraud, threats, account compromise, or unsafe requests through ComePlayers rather than attempting to punish, expose, or publicly shame the buyer.

Sellers must not ask, encourage, or permit a buyer to communicate, pay, trade, settle, refund, reorder, or complete delivery outside ComePlayers for the purpose of avoiding marketplace controls, fees, evidence requirements, or PlayerGuard protection.

Prohibited conduct includes sharing private contact details, social-media handles, messaging-app usernames, phone numbers, email addresses, payment links, bank details, wallet addresses, QR codes, external storefronts, shortened links, or coded instructions intended to move a transaction off the platform.

ComePlayers does not provide PlayerGuard coverage for off-platform transactions. Directing users off-platform may result in immediate listing removal, account restrictions, permanent suspension, cancellation of seller privileges, and a lawful hold or deduction against available balances for unresolved liabilities.

Activation codes, account credentials, recovery information, identity documents, payout details, and other sensitive information must be submitted only through the secure field or workflow designated by ComePlayers. Sellers must not place sensitive data in public listings, reviews, profile fields, ordinary chat, or livestream content.

Sellers may use buyer personal data only to fulfil the specific order, comply with law, prevent fraud, or resolve an authorized dispute. They must not copy, sell, disclose, profile, contact, or retain buyer data for unrelated marketing or business purposes.

Sensitive information must be deleted or securely protected when no longer required. Any suspected leak, unauthorized access, credential exposure, or security incident must be reported to ComePlayers immediately.

Sellers may not create or control undisclosed duplicate accounts, buy from their own listings, arrange fake orders, manufacture delivery records, coordinate false disputes, manipulate reviews, launder funds, cycle payments, abuse promotions, or use another person to conceal related activity.

Sellers must not interfere with competitor listings, submit false intellectual-property complaints, impersonate buyers or support staff, create artificial demand, or manipulate ranking, seller level, conversion, fulfilment, cancellation, or response metrics.

ComePlayers may link accounts using identity, payment, payout, device, network, behavioural, transaction, communication, or other risk signals and may review related accounts together where fraud or policy evasion is suspected.

Sellers may invite buyers to leave honest feedback but may not require a positive review, offer undisclosed compensation for a particular rating, threaten buyers over feedback, or condition support, replacement, refund, or delivery on review removal.

A seller may report a review believed to be fraudulent, abusive, irrelevant, or policy-violating through the designated process. The seller must not retaliate against the buyer or disclose private order information publicly.

ComePlayers may remove manipulated reviews, reverse related benefits, recalculate seller metrics, and take action against accounts involved in review abuse.

When a buyer opens a dispute or ComePlayers reviews an order, the seller must respond within the stated deadline and provide complete, relevant, authentic, and readable evidence. Failure to respond may allow ComePlayers to decide the matter using available information.

The seller is responsible for disputes caused by late delivery, missing delivery, incorrect quantity, wrong product, undisclosed restrictions, invalid codes, reclaimed accounts, unsafe fulfilment, inadequate evidence, or another seller-controlled issue.

ComePlayers may request additional explanation, original files, transaction records, proof of source, system logs, or identity verification. Falsifying, deleting, withholding, or altering evidence may result in the dispute being resolved against the seller and may trigger further enforcement.

Seller proceeds remain subject to PlayerGuard, refund, dispute, reversal, chargeback, fraud, payment-provider, reserve, tax, and compliance rules until the relevant risk period has ended.

ComePlayers may cancel pending release, debit a seller balance, offset future earnings, hold a payout, establish a reserve, or recover amounts connected to refunds, chargebacks, duplicate payments, buyer compensation, provider fees, penalties, or losses caused by seller activity, where permitted by the Terms of Service and law.

A seller must not contact or pressure a buyer to withdraw a legitimate dispute or chargeback through threats, incentives, or off-platform arrangements. The seller should provide evidence and cooperate through the official process.

Payout profile information, bank or wallet destination, tax details, beneficiary identity, and seller verification must be accurate and current. The seller must have lawful authority to use the selected payout account.

ComePlayers may delay, reject, split, reverse, or review a payout where verification is incomplete, account information conflicts, fraud risk is elevated, disputes remain open, legal restrictions apply, or a payment or payout provider requires additional checks.

Sellers are responsible for reviewing payout confirmations and promptly reporting an incorrect or unauthorized payout destination. ComePlayers may require enhanced authentication or a cooling-off period after sensitive payout changes.

Sellers must protect passwords, authentication devices, recovery methods, API keys, email accounts, payout credentials, and active sessions. Two-factor authentication and other available security controls should be enabled, particularly for accounts with active listings or balances.

A seller must not share account access with an unauthorized person. Team access, where supported, must use designated roles and individual credentials rather than shared passwords.

Any suspected compromise, unauthorized listing, suspicious order, changed payout destination, or lost authentication device must be reported immediately. The seller may remain responsible for preventable losses or violations occurring before the issue is reported and secured.

ComePlayers may monitor seller performance, listings, messages, delivery evidence, disputes, refunds, device and account signals, payment events, payout activity, reports, and other relevant data to protect users and enforce platform rules.

Sellers must provide accurate information within the requested time when ComePlayers conducts a compliance review, category audit, security investigation, intellectual-property review, payment inquiry, tax review, or legal response.

Refusal to cooperate, repeated incomplete responses, unverifiable sourcing, inconsistent records, or material misrepresentation may result in precautionary restrictions while the review continues.

ComePlayers may evaluate sellers using fulfilment rate, delivery speed, response time, cancellation rate, dispute rate, refund rate, evidence quality, buyer feedback, account security, policy history, and other quality or risk indicators.

Poor or declining performance may lead to warnings, lower visibility, reduced order limits, category restrictions, longer payout review, required training, temporary suspension, or loss of seller status even where no single order amounts to serious misconduct.

Seller badges, rankings, levels, or performance labels are conditional and may be recalculated, removed, or changed when underlying information changes.

ComePlayers may remove or edit listings, pause orders, cancel transactions, issue refunds, request replacement, hide seller content, restrict features, lower limits, withhold payout, place funds in reserve, suspend selling, suspend the entire account, or permanently close related accounts when reasonably necessary to protect users, investigate activity, comply with law, or enforce platform rules.

The seriousness of an action may depend on intent, harm, amount involved, repetition, cooperation, evidence, prior history, evasion, buyer impact, and legal or payment risk. Serious fraud, stolen products, account compromise, threats, identity abuse, or deliberate off-platform trading may justify immediate permanent action.

Account closure does not cancel unresolved orders, refunds, disputes, chargebacks, taxes, evidence duties, indemnities, or other liabilities. ComePlayers may retain records and maintain lawful balance holds for as long as reasonably necessary to resolve those matters.

A seller may appeal an eligible enforcement decision through ComePlayers Support by identifying the decision, explaining the relevant facts, and providing new or previously unavailable evidence. Repeated submissions without new information may be closed without further review.

An appeal does not automatically pause a buyer refund, security restriction, legal hold, payment-provider requirement, or other protective measure. ComePlayers will review appeals in accordance with available records, applicable policy, and legal obligations.

Sellers should contact ComePlayers Support before listing or delivering a product when they are uncertain about category eligibility, delivery evidence, credential handling, regional restrictions, or another policy requirement.

ComePlayers may update these Seller Rules to reflect new products, platform features, fraud patterns, payment requirements, legal obligations, or marketplace standards. The updated and effective dates will be shown at the top of this page.

Material changes may be communicated through the seller dashboard, email, platform notifications, or another appropriate channel. Continued selling after the effective date constitutes acceptance of the updated rules unless applicable law requires another form of consent.