Refund, Return, And Cancellation Process

Refunds are reviewed using order status, delivery proof, buyer evidence, seller evidence, payment records, and dispute notes.

Digital products are normally final after valid delivery, but a refund may be considered when the product is not delivered, materially different, revoked, or proven unsafe.

Orders may be cancelled before delivery when payment cannot be verified, seller stock is unavailable, risk checks fail, or both parties agree through the platform workflow.

When a dispute is opened, both sides should provide concise evidence. Admins may release escrow to the seller, refund the buyer, request more information, or take account enforcement action.