PlayerGuard Protection

PlayerGuard is ComePlayers' transaction-protection framework for eligible marketplace orders. It combines protected payment handling, order-status controls, delivery records, identity and risk checks, dispute tools, and seller payout rules.

PlayerGuard is designed to reduce non-delivery, item-not-as-described, unauthorized-payment, evidence-manipulation, and off-platform fraud risks. Coverage is conditional and depends on the order, product category, payment method, user conduct, available evidence, and compliance with ComePlayers policies.

The protection displayed on the relevant listing, checkout, and order page controls for that transaction. A feature, protection period, or remedy is not available merely because it is described generally in this Policy.

Unless ComePlayers expressly identifies itself as the seller, the sale contract is directly between the buyer and the seller. The seller is responsible for the accuracy, authorization, legality, availability, quality, and delivery of the listed product or service.

ComePlayers provides the marketplace, order records, payment and wallet interfaces, PlayerGuard controls, communication tools, support, moderation, and dispute assistance. Facilitating a transaction does not make ComePlayers the manufacturer, publisher, owner, guarantor, or seller of a third-party listing.

ComePlayers may review evidence, mediate, hold or release funds, cancel an order, issue a permitted remedy, restrict an account, or take other action under its policies. These actions do not transfer the underlying seller obligations to ComePlayers.

When an eligible buyer pays through supported ComePlayers checkout, the transaction is recorded and the seller proceeds are not immediately available for unrestricted payout. The order remains subject to delivery, acceptance, dispute, fraud, and settlement controls.

The seller must deliver exactly what was offered using the supported method and preserve valid evidence. The buyer must inspect the delivery before confirming completion or allowing the claim window to expire.

If the order is completed without a valid dispute, the seller net proceeds may move to the seller balance, subject to payout holds, reserves, payment settlement, chargeback risk, and other requirements. If a dispute is opened, ComePlayers may keep the relevant funds unavailable until review is complete.

PlayerGuard applies only to payments successfully processed through a supported ComePlayers checkout or wallet flow and linked to the correct order. Cash payments, direct transfers, cryptocurrency transfers, private invoices, external links, or any payment outside ComePlayers are not protected.

Funds may be authorized, captured, held by a payment provider, reflected in a safeguarded settlement flow, or restricted in an internal ledger depending on the payment method and applicable regulation. The word escrow describes the transaction-control function and does not necessarily mean that ComePlayers operates a regulated escrow account in every jurisdiction.

ComePlayers may delay capture, delivery, completion, fund release, wallet availability, or payout while identity, payment, sanctions, fraud, security, technical, or compliance checks are pending.

An eligible buyer may receive PlayerGuard review when the paid order was not delivered, the delivered quantity was materially short, the product or service materially differed from the listing or agreed order details, or a supported digital credential or code was invalid at the time of delivery.

Coverage may also apply when the seller cannot complete the order within the promised delivery window, the seller admits non-performance, or ComePlayers verifies a delivery or listing violation that materially affects the purchase.

Available remedies may include order cancellation, replacement, redelivery, correction, full refund, partial refund, wallet credit, or another proportionate outcome permitted by the Refund and Cancellation Policy and applicable law.

PlayerGuard generally does not cover buyer's remorse, accidental purchases caused by the buyer, price changes after purchase, dissatisfaction with a characteristic accurately disclosed in the listing, or a preference change after valid delivery.

Coverage does not normally apply to transactions completed or paid outside ComePlayers, communications or evidence intentionally moved off-platform, losses caused by sharing credentials or authentication codes, unauthorized resale, buyer modification or misuse, or failure to follow reasonable delivery instructions.

PlayerGuard does not cover a later game-publisher or developer action, patch, balance change, ban, reset, account-policy enforcement, service shutdown, region restriction, market-value change, or third-party decision after valid delivery unless the seller caused the issue, concealed a material risk, or the order displayed express extended coverage.

Fraudulent, duplicated, fabricated, abusive, or materially late claims may be denied and may result in account enforcement.

The buyer must review the listing, seller information, delivery method, region, platform, edition, quantity, prerequisites, warnings, and applicable protection period before ordering.

The buyer must provide accurate delivery information, remain reasonably available during the delivery window, follow lawful and safe instructions, protect their account and device, and communicate through ComePlayers order messages.

After delivery, the buyer must promptly inspect the product or service. The buyer should verify access, quantity, functionality, account details, recovery information, region, and any other material listing promise before selecting Order Complete.

The buyer must not confirm completion merely because the seller requests it, and must not threaten a false dispute, chargeback, negative review, or report to obtain an unwarranted refund or additional product.

Selecting Order Complete confirms that the buyer has received and accepted the delivered product or service and authorizes the transaction to proceed toward seller fund release. A buyer should not confirm until the delivery has been fully checked.

Unless the order displays a different claim window, an order may be treated as accepted if the buyer submits no eligible issue within 72 hours after recorded delivery. Automatic completion does not override non-waivable consumer rights or an express extended PlayerGuard period.

A confirmed or automatically completed order may still be reviewed for verified fraud, unauthorized payment, a covered extended-protection event, a legal requirement, or another exceptional circumstance stated in ComePlayers policies. Completion does not guarantee a refund or prevent all later payment-provider action.

A qualifying seller may receive PlayerGuard assistance against certain unauthorized-payment chargebacks, fraudulent buyer claims, and delivery disputes when the seller fully complies with the Terms of Service, Seller Rules, Product and Listing Policy, supported delivery procedures, and evidence requirements.

Seller protection is not automatic. ComePlayers may consider identity verification, account standing, product category, order value, payment method, delivery method, evidence quality, dispute history, fraud signals, and timely cooperation.

Where a seller qualifies, ComePlayers may defend a payment dispute, absorb or reverse an eligible chargeback liability, maintain the seller proceeds, or provide another outcome described in the applicable seller-protection rules. Eligibility may differ by country, payment provider, or transaction.

Chargeback protection concerns a buyer's unauthorized-payment or similar dispute filed with a bank, card network, wallet provider, or other payment service. It is separate from a product complaint submitted through ComePlayers.

To qualify, the seller must have delivered the exact order through a supported method, retained complete and authentic evidence, complied with all verification requests, avoided off-platform conduct, and not contributed to the unauthorized use or payment risk.

ComePlayers may require the seller to provide additional evidence within a strict payment-provider deadline. Failure to respond on time, incomplete proof, prohibited delivery, inconsistent records, or policy violations may make the seller responsible for the chargeback, fees, negative balance, and related losses.

Seller protection does not cover non-delivery, materially late delivery without approval, products or services not as described, invalid or previously used codes, unauthorized or illegally sourced products, fake or altered evidence, intentional fraud, account recovery by the seller, or a seller-caused access loss.

It does not normally cover orders delivered outside the supported workflow, orders for which required evidence was not uploaded, transactions redirected off-platform, prohibited products, collusive orders, self-purchases, manipulated reviews, or conduct that violates publisher, platform, or legal requirements.

A seller with excessive complaints, refund rates, chargebacks, evidence failures, policy violations, or suspicious activity may lose protection eligibility and may be subject to reserves, delayed payouts, order refunds, selling restrictions, or suspension.

The seller must maintain accurate listings and stock, deliver within the displayed timeframe, use only authorized and lawful inventory, follow category-specific instructions, protect buyer information, and communicate through ComePlayers.

The seller must deliver the complete product or service exactly as described, including the correct game, region, platform, edition, server, quantity, level, rank, attributes, access information, and any included recovery or ownership details.

The seller must immediately report delivery problems, duplicate orders, suspected fraud, buyer misconduct, publisher restrictions, technical failures, or any inability to fulfil the order. A seller must not mark an order delivered before actual delivery.

A seller must upload valid proof of delivery to the relevant ComePlayers order or designated secure evidence field whenever required. Evidence sent only by email, external messenger, social media, or another unlinked channel may be disregarded.

Proof must show what was delivered, when it was delivered, how it was linked to the buyer and order, and that the promised quantity or service was completed. The evidence must be legible, complete, authentic, and capable of verification.

ComePlayers may decide a dispute against a seller who does not provide sufficient evidence within the required time. Marking an order delivered, receiving buyer confirmation, or uploading a file does not by itself prove valid delivery.

Evidence may include order messages, platform logs, timestamps, transaction records, screenshots, screen recordings, video, game or publisher notifications, character or account identifiers, before-and-after balances, delivery receipts, redemption results, and other relevant records.

Evidence should display the relevant order context without unnecessary personal data. Sellers must redact unrelated secrets while preserving the information required to verify delivery. Passwords, one-time codes, private keys, seed phrases, and complete payment credentials must not be exposed in ordinary evidence uploads.

ComePlayers may require continuous video for high-value or higher-risk orders, account transfers, certain games, or categories vulnerable to manipulation. The order or category instructions may specify additional evidence requirements.

Edited, recycled, staged, misleading, incomplete, or fabricated evidence is prohibited. ComePlayers may compare metadata, platform logs, prior submissions, device information, messages, and third-party records to assess authenticity.

For a permitted game-account transaction, the seller must transfer all access, recovery, ownership, and security information promised in the listing and must not retain or later use a recovery path to reclaim the account.

The buyer must promptly secure the account by changing supported credentials, recovery information, and authentication settings. The buyer must preserve the original delivery evidence and follow any order-specific security steps.

Standard protection concerns the condition at delivery. A listing may display an extended PlayerGuard period for covered recovery, revocation, or ownership events. Unless expressly stated, PlayerGuard does not guarantee perpetual account access or protection against independent publisher enforcement.

Evidence for items, currency, skins, top-ups, and similar deliveries should identify the buyer's character, account, server, region, or recipient and show the promised quantity or entitlement before and after delivery where practicable.

The seller is responsible for using the correct recipient details supplied in the order. The buyer is responsible for checking those details before submission. A delivery to incorrect details caused solely by accurate seller reliance on buyer-provided information may not qualify for refund.

A seller must not reverse, reclaim, duplicate, or fraudulently source delivered value. Publisher reversals linked to the seller's payment failure, unauthorized source, or misconduct may remain covered even after initial completion, subject to evidence and applicable claim limits.

A code, key, gift card, subscription, or software entitlement must be valid, unused, authorized, compatible with the listed region and platform, and delivered through the supported order channel.

The buyer should test or redeem the code promptly and preserve the complete error message, redemption time, region, platform, and relevant account status if an issue occurs.

A code that was valid and successfully redeemed is generally not returnable. A seller may be required to replace or refund a code shown to have been invalid, previously used, region-locked contrary to the listing, revoked because of the seller's source, or otherwise materially non-compliant at delivery.

Service sellers must clearly describe the scope, target, prerequisites, expected duration, scheduling, permitted methods, buyer participation, and any material publisher or account risks.

PlayerGuard may cover verified non-performance, materially incomplete service, or a result that materially differs from the agreed target. It does not guarantee competitive outcomes, skill improvement, matchmaking results, ranking permanence, or events outside the seller's control unless expressly promised.

For account-access services, both parties must follow ComePlayers security instructions. Sellers must not retain credentials, access the account after completion, remove buyer assets, communicate as the buyer, or perform activity beyond the authorized service.

PlayerGuard does not cover private deals, direct payments, external invoices, trades arranged outside ComePlayers, or any portion of an order intentionally moved to another platform.

Users must not share external payment details, QR codes, wallet addresses, social-media accounts, phone numbers, or links for the purpose of avoiding ComePlayers checkout, fees, records, moderation, or protection controls.

A request to move off-platform should be declined and reported. Participating in off-platform activity may cause loss of protection, refund denial, payout holds, recovery of losses, selling restrictions, suspension, or permanent closure.

ComePlayers may require email, phone, device, payment, identity, business, liveness, bank-account, or beneficial-owner verification before or during protected transactions, wallet use, selling, dispute review, or payout.

Verification helps reduce impersonation, account takeover, unauthorized payments, duplicate accounts, money laundering, fraud, and seller evasion. Completing verification does not guarantee that a user or transaction is risk-free.

Users must provide accurate information and use only authorized verification flows. Identity documents, facial checks, bank details, and other sensitive data are processed under the Privacy Policy and applicable provider terms.

PlayerGuard may analyze payment behavior, device and network signals, account age, authentication events, order patterns, listing history, delivery behavior, linked accounts, disputes, reports, and other indicators to detect suspicious activity.

ComePlayers may require additional verification, limit an order, reject a payment, pause delivery, delay completion, hold funds, restrict a payout, or refer a case for manual review when risk indicators are present.

Risk controls are confidential and may change. ComePlayers is not required to disclose detection thresholds, internal models, investigation methods, or information that could enable circumvention or compromise another user or investigation.

A buyer or seller should first use the order conversation to describe the issue and attempt a safe resolution. If the issue remains unresolved, the eligible party may open a dispute through the order page within the applicable claim period.

The dispute must identify the specific issue, requested remedy, relevant listing promise, delivery event, and supporting evidence. General dissatisfaction, unsupported accusations, or evidence unrelated to the order may be insufficient.

Opening a dispute may pause order completion, seller fund release, withdrawal, or other transaction actions. ComePlayers may also consolidate related cases or investigate linked accounts and transactions.

Unless ComePlayers states a different deadline, a party asked to respond to a dispute should provide the requested information within 48 hours. Payment-provider, fraud, safety, or legal cases may require a shorter response.

Both parties must preserve relevant records, answer questions honestly, avoid deleting messages or evidence, and follow reasonable instructions. Failure to respond may result in a decision based on the available record.

Harassment, threats, bribery, retaliation, evidence tampering, false reports, account transfers during review, or attempts to pressure support are prohibited and may affect the decision and account standing.

ComePlayers reviews the listing, order details, payment and delivery records, platform messages, submitted evidence, user history, technical logs, category rules, and other reliable information reasonably available.

The decision may consider which party had control of the relevant risk, whether instructions were followed, whether the listing was clear, whether delivery was timely and complete, evidence credibility, policy compliance, and applicable consumer law.

ComePlayers may request additional evidence, contact a payment provider or relevant third party, test information where appropriate, or refer suspected unlawful conduct to an authority. ComePlayers may decline evidence that is unsafe, unverifiable, illegally obtained, or unrelated.

Depending on the facts, ComePlayers may allow delivery to continue, require redelivery or correction, extend a deadline, cancel the order, approve a replacement, issue a full or partial refund, release all or part of the seller proceeds, apply wallet credit, or take another proportionate action.

ComePlayers may also place a reserve, reverse an internal credit, recover a negative balance, charge an applicable fee, restrict an account, remove a listing, or preserve funds while a payment dispute or legal process remains open.

A resolution under PlayerGuard is based on the available evidence and platform policies. It does not prevent a user from exercising non-waivable statutory rights or a payment provider from making an independent decision under its rules.

Certain higher-risk game-account or subscription-account listings may display an extended PlayerGuard protection period, such as up to 14 days, for specified ownership, recovery, revocation, or access events.

Extended protection applies only when expressly shown on the listing or order and only to the stated events and period. The buyer must secure the account promptly, avoid prohibited activity, preserve evidence, and report a covered event without unreasonable delay.

Extended protection does not cover buyer-caused security loss, credential sharing, resale, publisher enforcement caused by the buyer, undisclosed modifications, or a risk clearly excluded in the listing or order terms, subject to applicable law.

Approved refunds are handled under the Refund and Cancellation Policy and may be returned to the original payment method, ComePlayers Wallet, or another legally permitted method. Processing time may depend on the payment provider and financial institution.

A partial refund may be used when part of the order was validly delivered, the shortfall can be reasonably valued, the buyer retained a measurable benefit, or the parties agree to a supported partial resolution.

Fees, exchange-rate differences, third-party charges, used value, taxes, bonuses, rewards, or non-recoverable costs may be treated according to the order pricing snapshot, payment-provider rules, applicable policy, and law.

A user should contact ComePlayers and use the platform dispute process before filing a bank or payment-provider dispute, except where law or urgent payment security requires otherwise.

A chargeback may cause the related PlayerGuard investigation or refund request to be paused or closed because the payment provider controls the funds. ComePlayers may submit order and account evidence to the provider and apply holds, reserves, reversals, or account restrictions while the case is pending.

A successful chargeback does not automatically establish seller misconduct, and a rejected chargeback does not automatically establish valid delivery. ComePlayers may separately enforce its policies based on platform evidence.

Users must not submit false non-delivery claims, fabricated screenshots, edited video, recycled evidence, coordinated disputes, duplicate refunds, unauthorized chargebacks, collusive orders, account takeovers, or misleading statements.

ComePlayers may deny protection, reverse credits, recover losses, hold balances, restrict payments or payouts, suspend features, permanently close accounts, preserve evidence, and report suspected fraud or unlawful activity.

Good-faith reports are not penalized merely because a claim is unsuccessful. Enforcement focuses on intentional deception, reckless misuse, repeated abuse, evidence manipulation, or material policy violations.

Order completion may allow the seller net proceeds to enter the seller balance, but it does not guarantee immediate withdrawal. Funds remain subject to payment settlement, security holds, payout schedules, reserves, disputes, refunds, chargebacks, negative balances, taxes, and compliance checks.

ComePlayers may delay or reverse an internal release when new evidence indicates fraud, non-delivery, unauthorized payment, a seller-caused revocation, a legal obligation, a payment-provider reversal, or another covered risk.

The Payment, Fee and Payout Schedule explains standard fees, minimums, maximums, payout timing, and related controls. A transaction-specific quote or order snapshot may contain additional terms.

ComePlayers may warn a user, request remediation, remove a listing, cancel an order, limit buying or selling, require verification, apply a reserve, delay payout, suspend a feature, temporarily suspend an account, or permanently close an account for PlayerGuard-related violations.

Enforcement may consider severity, intent, repetition, financial risk, user harm, evidence integrity, cooperation, prior history, legal requirements, and the need to protect the marketplace.

Serious fraud, scams, fake evidence, unauthorized product sourcing, account recovery after sale, chargeback abuse, or attempts to bypass PlayerGuard may result in immediate action without prior warning and recovery of amounts lawfully owed.

PlayerGuard is not insurance, a warranty, a guarantee of every transaction, or a promise that a product will retain value, remain supported, avoid publisher action, satisfy personal expectations, or function indefinitely.

Digital products and game services may involve publisher rules, account restrictions, market volatility, technical dependencies, and risks outside ComePlayers' control. Users should review listings and publisher rules and make independent purchasing and selling decisions.

Nothing in this Policy excludes liability or consumer rights that cannot lawfully be excluded or limited.

A user who believes a PlayerGuard decision was materially incorrect may submit an appeal through ComePlayers Support within the period stated in the decision notice, or within seven days when no period is stated.

The appeal should identify the order and decision, explain the specific error, and include new or previously unavailable evidence. Repeating the same claims without new information may not result in another review.

An appeal does not automatically pause a safety restriction, payment-provider deadline, legal hold, fraud investigation, refund already processed, or action needed to prevent further harm.

ComePlayers may update PlayerGuard eligibility, claim windows, evidence standards, category coverage, payout controls, risk processes, and remedies as the marketplace, laws, payment methods, fraud patterns, or provider requirements change.

The policy version and protection terms presented at the time of order generally apply to that transaction, except where a later change is required by law, improves a user's non-waivable rights, addresses urgent fraud or safety risks, or the order expressly states otherwise.

Material changes may be communicated through the platform, order interface, seller dashboard, email, or another appropriate method.

Use the relevant order page to report delivery problems or open a dispute so the request is linked to the correct transaction. Use ComePlayers Support for appeals, payment-security reports, or issues that cannot be submitted through the order.

Include the order identifier, clear description, requested resolution, relevant timestamps, and supporting evidence. Do not send passwords, one-time codes, private keys, seed phrases, complete payment credentials, or unrelated identity documents through ordinary messages.

Report requests to move a transaction off-platform, suspicious seller recovery attempts, fake evidence, phishing, unauthorized payments, or account takeover as soon as possible so ComePlayers can take appropriate protective action.